Dear Sir/Madam,
I am writing to    36    about the fat body of a(n)    37   I found in my ‘Vegetable Surprise’ last Thursday. It was    38   a surprise to me! A bad one, though. And even worse was that    39   when I realized only half of the white insect was left there on top of my green vegetables.
I informed the    40   of my problem and I did not expect him to    41   and tell me that insects were a good source of protein. I am a vegetarian!
In fact, I have eaten in your restaurant many times    42   and this is the first time I have been    43 . And I do not feel we should have been    44   for this meal, so I would ask you to    45   the cost. I await your reply.
Yours faithfully, 
Mr. John Smith

A．talk B．complain C．discuss D．focus

A．fish B．animal C．insect D．bird

A．sharply B．oppositely C．normally D．certainly

A．inconvenience B．memory C．feeling D．touch

A．waitress B．waiter C．host D．hostess

A．laugh B．cry C．leave D．threat

A．earlier B．later C．after D．before

A．surprised B．limited C．disappointed D．satisfied

A．charged B．treated C．paid D．distracted

A．melt B．refund（退还） C．respond D．reuse