A guest comes up to Mrs. Dale, the Duty Manager, telling her 31        (anger) about the Hall Porter’s Department. Since there are 32        guests present, the Duty Manager invites the guest to come to her office 33         (talk) things over.
The guest says that the Hall Porter yesterday 34           (promise) to get theatre tickets 35          a show in the city. He says that today, 36            he went to collect the tickets there was  37          porter on duty. The porter could not find any tickets for the guest, and could not find any record of the request for       tickets. It seems that the porter on duty today did not believe 38                the guest had made any request for tickets. The guest says that the tickets were promised,   38                 he has planned to go to the theatre that night, and that it is the 40                (hotel) job to provide the tickets.